Privacy Policy,
The Company has Started in 2015, a single owner business of proprietorship. Uses and protects any information that you give us when You use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which You can be identified when using this website, then You can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Customer Data retention/deletion
CHENNAI EPC will initiate permanent deletion of all customer data in case of account suspension as per the request of customer or as per company’s policies. However, customer data can be retained by the company as per the permissible limit of law for cases that require application of the company’s policies and for dispute resolution. The customer is hereby liable to permit data retention within the scope of policies as permitted by the law.
Customer Data Authenticity
The authenticity of data provided by the customer for the use of the portal is treated as accurate unless and until the customer updates the information by communicating through electronic mail to the company. The company is liable to only modify/ update the customer data if requested by the customer through electronic mail.
Confidentiality
The customer is liable to choose and set a strong password/ passcode while registering for the portal and is fully accountable for maintaining password confidentiality always. CHENNAI EPC, as per the scope permitted by law, holds all the rights to access and share the customer information provided for portal registration.
Data Security
CHENNAI EPC is liable to secure and protect customer’s legal & financial information with adequate security and privacy levels as per the Information Technology Act, 2000 and other governing policies.
CHENNAI EPC holds the right to update/ modify the SLA about the use of the portal anytime without providing any prior notice to the customer. However, any changes in the privacy policy that directly affects customer’s rights or terms of usage shall be communicated on electronic mail. The customer is liable to stay updated with the company policies as per the modifications made on the uploaded policies on the company’s website.
Usage Monitoring
CHENNAI EPC holds the right to record the customer usage details like the time duration of portal usage, frequency of use, storage amount utilized etc as per the regulations governed by law to make constant integrations in our services and for service enhancement.
Use of Cookies
CHENNAI EPC makes use of cookies both of temporary and permanent nature for data handling on websites and portals. The temporary cookies are deleted from the customer’s system after every session. The customer can choose to stay signed in with the login credentials wherein a permanent cookie will be installed on the customer’s system and the customer will no longer be required to sign in every time he wishes to login.
External Links
CHENNAI EPC uses external links on its website. Customers should visit the external links only after adequate identification of potential security threats. CHENNAI EPC holds no responsibility on the data captured, used, modified by external/ third party links under any circumstances possible. The customer should be aware of the potential security concerns before clicking on any external links.
Information Security
CHENNAI EPC ensures adequate security levels for data collection/processing on our web platform both virtually and physically to provide protection against unauthorized access of any information pertaining to customers. The employees of CHENNAI EPC are provided restricted access to customer data only pertaining to the relevance of role and task management.
CHENNAI EPC also makes use of third party widgets like Facebook, twitter and Instagram which allows customers or normal profile visitors to post, like, comment and interact on our social platforms. Use of these widgets may result in addition of more cookies and IP capturing to ensure proper functionality of the widget.
Customer’s Data sharing
CHENNAI EPC shares customer data with telecom operators for reasons concerning connectivity and undisrupted routing mechanisms. The template verification scheme works on the model of template approval as per the standards set by the Telecom Regulatory Authority of India. All the SMS templates must be in accordance with TRAI regulations failing which might result in template disapproval from our service end.
Dispute Resolution
In case of any dispute in terms of services or SLA, the customers are required to get in touch with our support team on info@chennaibulksms.in for complaints and quick resolutions. If any dispute requiring legal resolution is raised will be resolved as per the regulations of governing law and jurisdiction.
